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I cannot shut down or unlock my ipad

I am unable to either unlock or shutdown my iPad. So I can’t enter the passcode because I can’t bring that screen up

iPad, iPadOS 14

Posted on May 9, 2021 1:38 AM

Reply
3 replies

May 9, 2021 2:27 AM in response to Rosemary_Hinde

If iPad isn’t responding, do one of the following, you should start with a forced-restart of the iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

I cannot shut down or unlock my ipad

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