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User profile for user: morten15
morten15 Author
User level: Level 1
9 points

Mac Air mousse and keyboard not responsive

the mouse and keyboard are not responding on my Mac Air 17, after login,

have tried shutting down, tried resetting pram/smc nothing works, mouse is stuck in upper left corner. After shutting down and restarting, on my login screen it works fine, but as soon I log in it freezes.

Posted on May 9, 2021 1:12 PM

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,442 points

Posted on May 9, 2021 1:32 PM

I know that you have reset SMC and NVRAM, according to your post, however I will list them again so that you can review and ensure that those steps were taken properly.

  1. Reset SMC by following the directions applicable to your MacBook here ➔ How to Reset SMC. If that does not solve things then-
  2. Reset NVRAM/PRAM by following the directions applicable to your MacBook here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
  3. Enter ➔ Safe Mode and see if the mouse and keyboard issue still exists in Safe mode. Log out of Safe Mode and then reboot computer. If that does not solve things then-
  4. Finally if none of the above works then you can enter ➔ macOS Recovery Mode and reinstall the macOS and see if that solves it.


Axel F.

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Question marked as Top-ranking reply
User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,442 points

May 9, 2021 1:32 PM in response to morten15

I know that you have reset SMC and NVRAM, according to your post, however I will list them again so that you can review and ensure that those steps were taken properly.

  1. Reset SMC by following the directions applicable to your MacBook here ➔ How to Reset SMC. If that does not solve things then-
  2. Reset NVRAM/PRAM by following the directions applicable to your MacBook here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
  3. Enter ➔ Safe Mode and see if the mouse and keyboard issue still exists in Safe mode. Log out of Safe Mode and then reboot computer. If that does not solve things then-
  4. Finally if none of the above works then you can enter ➔ macOS Recovery Mode and reinstall the macOS and see if that solves it.


Axel F.

Reply

Mac Air mousse and keyboard not responsive

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