Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Big sur 11.3.1 / Crashes randomly, causing a full reboot / Macbook pro early 2015

Hello, I keep getting random crashes, where the computer shuts down and restarts. I have sent many crash reports since this WE. Tried PRAM & SMC resets, but haven't been successful so far....

Has anyone faced that issue ?

Thanks

MacBook Pro 13″, macOS 11.3

Posted on May 10, 2021 10:02 AM

Reply
Question marked as Best reply

Posted on May 10, 2021 10:20 AM

Does the same thing happen when running in Safe Mode ? This method is used to isolate / eliminate Thread Party software / extensions from loading thusly identifying if your issue is macOs itself or 3rd party issues. The Safe Mode will do a Repairs Disk, clear system cache files and only load Apple Software, extensions and Fonts. - load slowly - normal. Once logged in - ru this mode for 15 - 20 minutes and test.


To Exit Safe Mode - restart computer normally.

Similar questions

14 replies
Question marked as Best reply

May 10, 2021 10:20 AM in response to Riquet68

Does the same thing happen when running in Safe Mode ? This method is used to isolate / eliminate Thread Party software / extensions from loading thusly identifying if your issue is macOs itself or 3rd party issues. The Safe Mode will do a Repairs Disk, clear system cache files and only load Apple Software, extensions and Fonts. - load slowly - normal. Once logged in - ru this mode for 15 - 20 minutes and test.


To Exit Safe Mode - restart computer normally.

May 10, 2021 10:20 AM in response to Riquet68

Hi, I am dealing with this issue as well. Right after the most recent software update, my laptop (MBP 15" 2018) began to restart itself after idle. I have already done a full erase and a clean install but it still continues to have these kernel panics.


I don't use any peripherals (outside of a Wacom tablet) and all of my chargers are intact.


My biggest fear, which has happened already, is that this will cause any unsaved work to be lost. Also, this is effecting my workflow tremendously since I have to wait for the restart and then all my apps to relaunch.


Help pls.

May 13, 2021 1:19 PM in response to PRP_53

Hi,


Unfortunately, the mac is still crashing randomly after a few days.... This is what I get in the report :


panic(cpu 0 caller 0xffffff80203d5f07): "com_apple_driver_AppleUSBCardReaderDriverNub::setPowerState(0xffffff936fba4000 : 0xffffff8021396074, 1 -> 2) timed out after 30380 ms"@/System/Volumes/Data/SWE/macOS/BuildRoots/2288acc43c/Library/Caches/com.apple.xbs/Sources/xnu/xnu-7195.101.2/iokit/Kernel/IOServicePM.cpp:5382

Backtrace (CPU 0), Frame : Return Address

0xffffffa0c1b83ac0 : 0xffffff801fc8e02d

0xffffffa0c1b83b10 : 0xffffff801fdd48e3

0xffffffa0c1b83b50 : 0xffffff801fdc4eda

0xffffffa0c1b83ba0 : 0xffffff801fc32a2f

0xffffffa0c1b83bc0 : 0xffffff801fc8d84d

0xffffffa0c1b83ce0 : 0xffffff801fc8db43

0xffffffa0c1b83d50 : 0xffffff802049d68a

0xffffffa0c1b83dc0 : 0xffffff80203d5f07

0xffffffa0c1b83e10 : 0xffffff80203d5829

0xffffffa0c1b83e20 : 0xffffff80203ee96e

0xffffffa0c1b83e60 : 0xffffff80203d45a8

0xffffffa0c1b83e80 : 0xffffff801fcd44b5

0xffffffa0c1b83ef0 : 0xffffff801fcd5424

0xffffffa0c1b83fa0 : 0xffffff801fc3213e


Process name corresponding to current thread: kernel_task

May 14, 2021 12:35 PM in response to 6630Productions

I ´m not sure what causes those crashes. I find it quite reassurîng that I am not alone…makes me think that it is a software issue rather tha a hardware one. I have noticed that Big sur is rather unstable. I ´ve experienced diffrent issues since i switched from mojave ( wifi losing connection, AirPlay disconecting) which i did not have previously… will wait for next update, hoping it fixes those kernel panics….

Big sur 11.3.1 / Crashes randomly, causing a full reboot / Macbook pro early 2015

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.