AirPods serial number is similar with one that was changed.

Hello dear apple team,

I received air pods pro form usa, now i want if everything ok with my device by checking serial number online, the sistem tell me that the serial number is similar with one that was changed.

What does it mean?

Coul you check my number please?

GW****KKT



[Edited by Moderator]

Posted on May 11, 2021 12:58 AM

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Question marked as Top-ranking reply

Posted on May 11, 2021 9:14 AM

Click on this link to discover how to 'Find the serial number of your AirPods' --> https://support.apple.com/HT209371


Enter the serial number in this link --> Check Your Service and Support Coverage - Apple Support - https://checkcoverage.apple.com/


If it says the serial number was replaced that means they were reported as defective and Apple replaced them but they were not returned to Apple as required, or they were reported lost or stolen from stock or during shipping. No support or service is available for them.

1 reply
Question marked as Top-ranking reply

May 11, 2021 9:14 AM in response to lilit274

Click on this link to discover how to 'Find the serial number of your AirPods' --> https://support.apple.com/HT209371


Enter the serial number in this link --> Check Your Service and Support Coverage - Apple Support - https://checkcoverage.apple.com/


If it says the serial number was replaced that means they were reported as defective and Apple replaced them but they were not returned to Apple as required, or they were reported lost or stolen from stock or during shipping. No support or service is available for them.

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AirPods serial number is similar with one that was changed.

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