iPhone appears in finder but with no details or sync options

Hello,

I'm trying to sync my iPhone Xr with the Music on my Mac. Both have the most recent OS. The iPhone appears in finder (and is trusted) and in the sidebar in the Music App. When I select it in the Music app on the Mac it hangs on "loading..." with "Sync Settings" blanked out. When I select it as a location in the sidebar in the finder window I don't get any details or options showing, just the name of the device (e.g. no model, storage or battery info, no tab headers like "General" or "Music" such as there is in the screenshot in this query: https://support.apple.com/en-gb/HT210611). Any ideas on how I can the mac to actually show the details of the phone and enable me to sync my music to the phone?

Many thanks

iMac 27″ 5K, macOS 11.3

Posted on May 11, 2021 1:46 AM

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2 replies

Norney Author

Level 1

8 points

May 11, 2021 3:33 AM in response to SravanKrA

Thank you,

Those suggestions didn't relate to my issue but rebooting the phone and mac have resolved it, must've been a temporary glitch.

May 11, 2021 2:58 AM in response to Norney

Connect iPhone to Mac

Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support

If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

For your Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...

Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...

See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...

If you are experiencing an issue not listed here, contact support

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iPhone appears in finder but with no details or sync options