How can I solve the issue of safari reloading web pages - and then an error message?

Question

Level 1

10 points

How can I solve the issue of safari reloading web pages - and then an error message?

Since last week safari has started reloading pages on my mac and this will be followed by an error message. It doesn't happen on every webpage - i first noticed it on pages that have adverts running but now is on many more. I haven't changed any settings and all apps/system is updated. I am running Mac OS Catalina 10.15.7 - it is definitely a browser issues as I can run the same pages in chrome. I have deleted all cookies and cache and browser history - but still no joy. It would be good if there was a fix as all my passwords work in safari but cannot access in chrome. Any ideas? (p.s I disable java script and didn't get the reloading but then i couldn't access content on the page such as a video)

MacBook Pro 15″, macOS 10.13

Posted on May 12, 2021 3:21 AM

Reply

Answer 1

Best reply

dominic23

Level 10

83,916 points

May 12, 2021 3:51 AM in response to T-J-Noble

Go step by step and test.

1. Startup in Safe Mode: https://support.apple.com/en-us/HT201262

Login to your account.

Launch Safari and test.

To exit Safe Mode, click  in the menu bar and choose “Restart”.

Launch Safari holding the shift key down and test.

Test.

2 Webpage reloaded due to using significant memory

https://support.apple.com/guide/activity-monitor/check-if-your-mac-needs-more-ram-actmntr34865/mac

Reply

Answer 2

May 14, 2021 4:46 AM in response to D'Fish'N'Seas

Hi

This may help.

In Safari 14.1 there was a bug in the version last week of April that caused problems with sites that use JavaScript. This included banks, ebay and others. I have posted a summary on the recent situation that caused page load issues including tests to identify the problem version of Safari, workarounds and an updated solution including how to find the update download. NOTE: Scroll /read to the end for a recent update and summary, first solution was a workaround.

https://discussions.apple.com/thread/252710814?answerId=255146246022#255146246022

I hope this helps

Reply

Answer 3

T-J-Noble Author

Level 1

10 points

May 12, 2021 4:09 AM in response to dominic23

Thanks.....the issue still occurs in safe mode. I would be surprised if my laptop needed more RAM as it is 16gb (2 x 8gb). This issue has only been in the last couple of weeks and I haven't changed anything on the laptop??

Reply