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Safari and App Store will not connect after Cox serviced internet

Good Afternoon!


On Monday morning our ISP, Cox, was doing upgrades in our area. Afterward, all my devices reconnected to the internet just fine with one exception. Safari and the App Store will not connect to the internet. I can get my email just fine through Mail and I can use a different web browser.


When I open Safari, I get the blue spinning beach ball and when I try to connect to the App Store, it says it cannot connect.


Has anyone ever experienced this before? Initially I was going to delete Safari and try to reinstall it but without App Store access, I can't do that. I also am unable to click on any of the menus in Safari to clear cache or anything like that.


Does anyone have any advice about how to proceed?

iMac Line (2012 and Later)

Posted on May 12, 2021 10:47 AM

Reply
Question marked as Top-ranking reply

Posted on May 13, 2021 3:02 AM

Go step by step and test.


1. Restart the router.


2 Startup in Safe Mode:    https://support.apple.com/en-us/HT201262

    Login to your account.

    Launch Safari and test.

    To exit Safe Mode, click  in the menu bar and choose “Restart”.

   Test.


3. Deselect Proxies, if selected.

   System Preference > Network > Advanced  > Proxies Tab

   Unlock the lock if you have to.

   Under "Select  a protocol…”, uncheck any box if check-marked.

   Click "OK” then  "Apply”.

   

    

https://support.apple.com/guide/safari/if-you-cant-open-a-website-ibrw1071/mac

2 replies
Question marked as Top-ranking reply

May 13, 2021 3:02 AM in response to leannemich

Go step by step and test.


1. Restart the router.


2 Startup in Safe Mode:    https://support.apple.com/en-us/HT201262

    Login to your account.

    Launch Safari and test.

    To exit Safe Mode, click  in the menu bar and choose “Restart”.

   Test.


3. Deselect Proxies, if selected.

   System Preference > Network > Advanced  > Proxies Tab

   Unlock the lock if you have to.

   Under "Select  a protocol…”, uncheck any box if check-marked.

   Click "OK” then  "Apply”.

   

    

https://support.apple.com/guide/safari/if-you-cant-open-a-website-ibrw1071/mac

Safari and App Store will not connect after Cox serviced internet

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