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User profile for user: Sarabeth33
Sarabeth33 Author
User level: Level 1
4 points

iPhone locked

Good morning. I have an iphone that was given to us recently to use as our daughter’s medical device phone. (She has type one diabetes and needs a phone to connect to her glucose monitor). The owner of the iPhone has passed away. His son gave the phone to us. It has a Apple ID/email address, but no one knows the information. (Apparently the elderly man didn’t even have an email...but one was used to set up his phone. Confusing!) Could you help us figure out how to unlock the phone so that we can use it for our daughter? Thanks!

Posted on May 13, 2021 6:23 AM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
414,098 points

May 13, 2021 6:51 AM in response to Sarabeth33

If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Learn how to remove a device from a previous owner's account.


If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.

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iPhone locked

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