Unable to add phone number to “Reachable at”

Question

Level 1

8 points

Unable to add phone number to “Reachable at”

Hi, My name is Vineet

For quite some time I was using my father’s account on my iPad.

I created a new Apple ID and now I am unable to add my number for iMessages

I am unable to add a particular number which I had used previously with my Father’s account for iMessages,(I had used +91abcdefghij(hiding my number) with my father’s account and now I am unable to add the same to my new account, it shows phone number not available. Is there any way to get back my number to add it to my new account in Settings>(Name)>Reachable at. What are the steps?

iPad, iPadOS 14

Posted on May 13, 2021 6:48 AM

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Answer 1

Top-ranking reply

MoonJ.

Community Specialist

May 14, 2021 8:45 AM in response to vineethalli

Hello vineethalli,

Thank you for posting in Apple Support Communities. We understand that you are having issues with your mobile number using FaceTime and iMessage with your new Apple ID. We would love to provide support on this.

First you need to remove the phone number from your dads Apple ID info and add it to your after. You can get steps on how to do so here:

Manage and use your Apple ID

Add or remove your phone number in Messages or FaceTime

Additionally if the Apple ID being used is for a minor you may need to have the parent account remove the contact information and Apple ID.

Family Sharing and Apple ID for your child

Thank you for allowing our support community to help.

Have an awesome and productive day!

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Answer 2

Eric Root

Level 10

684,729 points

May 16, 2021 6:59 AM in response to vineethalli

On your Dad's devices/computer, did you/he deregister the number from Messages/FaceTime and then sign out of Messages/FaceTime and then sign back in? After that, you may have to wait 24 hours for the change to sync.

iMessage on your iPhone or online - Deregister.

Messages or FaceTime - Add or remove your phone number

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