Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź“° Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How am I supposed to get my iPhone cellular data back?

we went into the Apple store yesterday and got the new iPhone 12 Pro Max, and the person who was helping us “activated” the new phone from inside the box. We got to our car and I opened my phone and all my stuff was on it BUT HE DIDNT GIVE US OUR OLD SIM CARD TO PUT INTO THE NEW PHONE! Was he supposed to give it to us? How am I supposed to get my cellular data back?


[Re-Titled by Moderator]

Posted on May 15, 2021 8:21 AM

Reply
Question marked as Top-ranking reply

Posted on May 15, 2021 8:25 AM

Does your new phone make calls or not? If yes then you likely gave him your phone number and it is activated. If not go back to the store or call your carrier.

1 reply

How am I supposed to get my iPhone cellular data back?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.