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BeeJay0924 Author

Level 1

5 points

Apple Face ID not working

My face ID wasn't working so I tried to reset it. Now everytime I try to set it up it keeps say move camera higher/lower. I restarted my phone and I have the latest software update. Any help is appreciated.

iPhone XR

Posted on May 15, 2021 11:06 AM

Top-ranking reply

Thorsten_2

Level 1

81 points

Posted on May 15, 2021 11:15 AM

Hi BeeJay0924,

thank you for your question.

Since you have done all recommended troubleshooting as outlined in this article: https://support.apple.com/en-us/HT208114, I would suggest that you contact Apple Support. Contact details can be found here: https://support.apple.com/en-us/HT201232

This behavior could be a hardware failure.

Have a good day!

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Apple Face ID not working

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