mac running really slow

My mac started running really slowly a few months ago. This includes the internet and apps. My MacBook Air is fine. The only message I receive is optimizing your mac, performance maybe affected until complete. However, this has been going on for months and it never gets faster.


Thanks!

iMac Line (2012 and Later)

Posted on May 16, 2021 7:52 AM

Reply
Question marked as Top-ranking reply

Posted on May 16, 2021 12:35 PM

Hi NattyKatK,


+2 on an EtreCheck report.


EtreCheck is a useful App to diagnose and identify issues, both hardware and software. It is trusted by many users. Please follow the steps outlined below:


  1. Navigate to: https://etrecheck.com and get the free version of EtreCheckPro.
  2. Download it. It is a free and trusted app. It is often recommended here on Apple Support Communities. 
  3. Open EtreCheck, and before running the report, be sure to check “Allow full Drive Access” at the bottom of the EtreCheckPro window.
  4. Run the report, and put it in a post, as seen here: https://discussions.apple.com/docs/DOC-250000211. We will then examine the report for issues in your Mac.


Cheers,


Jack

3 replies
Question marked as Top-ranking reply

May 16, 2021 12:35 PM in response to NattyKatK

Hi NattyKatK,


+2 on an EtreCheck report.


EtreCheck is a useful App to diagnose and identify issues, both hardware and software. It is trusted by many users. Please follow the steps outlined below:


  1. Navigate to: https://etrecheck.com and get the free version of EtreCheckPro.
  2. Download it. It is a free and trusted app. It is often recommended here on Apple Support Communities. 
  3. Open EtreCheck, and before running the report, be sure to check “Allow full Drive Access” at the bottom of the EtreCheckPro window.
  4. Run the report, and put it in a post, as seen here: https://discussions.apple.com/docs/DOC-250000211. We will then examine the report for issues in your Mac.


Cheers,


Jack

May 16, 2021 8:33 AM in response to NattyKatK

Please navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.


When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again. 


For instructions on how to download your EtreCheck report and attach it to your reply to this message please click https://discussions.apple.com/docs/DOC-250000211


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

mac running really slow

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.