iTunes won't recognize my iPhone 8

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Level 1

9 points

iTunes won't recognize my iPhone 8

My issue is that I can not sync my iPhone 8 with iTunes (music) using my desktop.

I will try to give you all the information

My iMac desktop is a late 2012 27" running macOS Catalina

The iTunes (or Music it is now called) is version 1.0.6.10 and according to my auto update checking is the latest version

My iPhone 8 is running software version 14.4

When I connect this iPhone to my computer Music does not find the phone.

The only music that is on this iPhone 8 is music I have purchased from the apple store.

I also have an iPhone 7 running version 14.4.2 and I can connect this phone to my iMac and music finds this phone just fine and I can do a sync of the music.

Can anyone take a stab at why I can not sync this iPhone 8 to my Music app in my desktop?

Thank you

iMac 27″, macOS 10.15

Posted on May 16, 2021 8:18 AM

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Answer 1

Best reply

SravanKrA

Community+ 2024

Level 10

411,158 points

May 16, 2021 9:11 AM in response to RWSlater

Connect iPhone to Mac

Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support

If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

For your Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...

Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...

See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...

If you are experiencing an issue not listed here, contact support

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Answer 2

RWSlater Author

Level 1

9 points

May 16, 2021 2:54 PM in response to SravanKrA

Use your USB lightening cable >. It's a brand new authentic apple cable

If unable to connect --> I have gone through all those steps previously and get a OxE800009A failure code when I hit "trust this device

For your Mac --> Same as above

Use genuine cable --> It is a brand new genuine cable

See how to --> I'm familiar with syncing my phone, my iPhone 7 sync's just fine

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iTunes won't recognize my iPhone 8

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