VZW-WiFi calling feature disconnects

As this has been asked before, most replies seem to think that this is some way the data connection etc, and it is absolutely NOT. So here we go, first I have NO cell service at this location, second the phone is connected to a WiFi router from a large ISP provider (not Verizon). The iPhone 8 vzw-WiFi, calling feature disconnects etc. The phone is still connected to ISP and all features work as normal. Usually a reboot or airplane mode will resolve the issue and the feature starts working. Any one have any ideas as if this happens in the middle of the night or some other time the phone will not receive phone calls. Thanks for the help in advance..

iPhone 8, iOS 14

Posted on May 16, 2021 11:16 AM

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1 reply

May 17, 2021 11:39 AM in response to Sactgivens

Hey there, Sactgivens!


Thanks so much for using Apple Support Communities.


It's definitely super important that your iPhone 8 is able to connect to your preferred network and stay connected reliably. Let's see what might be going on.


To clarify, it sounds like you're needing to use Wi-Fi calling because you are in an area with no cell coverage, however, your Wi-Fi calling seems to be disconnecting randomly, even though other services remain working and your Wi-Fi remains showing connected. Is that right?


If we understood the issue correctly, have you tried each step listed in this article Make a call with Wi-Fi Calling  under the 'Get help' section near the bottom of the page? Please note from that article, too, "You might need to enter or confirm your address for emergency services." If you've taken those steps already, have you been able to test your Wi-Fi calling on multiple Wi-Fi networks to see if the same issue continues? Knowing this will help isolate the behavior further.


If you are only lacking reception at a specific location, have you also contacted your carrier to see if they have coverage in that area? Sometimes there can be dead zones or areas without coverage which may be something that they can investigate for you. Here is some good general info on cell coverage: If you see No Service or Searching on your iPhone or iPad


Cheers!

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VZW-WiFi calling feature disconnects

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