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mag lock charging not working

Suddenly my Maglock charging wont work, I tried on 2 different bases.

Posted on May 17, 2021 6:24 AM

Reply
Question marked as Top-ranking reply

Posted on May 18, 2021 7:59 AM

Hey Scott1225,


Thank you for using the Apple Support Communities! We understand your MagSafe charger is no longer working as expected. Let's help.


We'll need to clarify some details with you to make sure we fully understand the issue you're experiencing.


-Are you referring to the MagSafe charger itself, and that it is no longer charging your iPhone?

-Which iPhone model are you attempting to charge with this charger?

-What do you mean by you tried on 2 different bases? Meaning you tried charging your iPhone with two different MagSafe chargers?

-Do you use a case on your iPhone that is not charging on this charger?

-Does the iPhone charge without issue when connecting the normal cable and power adapter?


Please also review these articles for help with wireless charging, and how to clean your products to make sure that is not a cause:


How to use your MagSafe Charger with iPhone 12 models 


How to clean your Apple products 


How to wirelessly charge your iPhone


Keep us posted by replying to this post with your responses to the questions above, if you need more help.



Best regards.

1 reply
Question marked as Top-ranking reply

May 18, 2021 7:59 AM in response to Scott1225

Hey Scott1225,


Thank you for using the Apple Support Communities! We understand your MagSafe charger is no longer working as expected. Let's help.


We'll need to clarify some details with you to make sure we fully understand the issue you're experiencing.


-Are you referring to the MagSafe charger itself, and that it is no longer charging your iPhone?

-Which iPhone model are you attempting to charge with this charger?

-What do you mean by you tried on 2 different bases? Meaning you tried charging your iPhone with two different MagSafe chargers?

-Do you use a case on your iPhone that is not charging on this charger?

-Does the iPhone charge without issue when connecting the normal cable and power adapter?


Please also review these articles for help with wireless charging, and how to clean your products to make sure that is not a cause:


How to use your MagSafe Charger with iPhone 12 models 


How to clean your Apple products 


How to wirelessly charge your iPhone


Keep us posted by replying to this post with your responses to the questions above, if you need more help.



Best regards.

mag lock charging not working

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