why I get charged for a membership in 8 BallPool but no able to used

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Level 1

9 points

why I get charged for a membership in 8 BallPool but no able to used

I love and enjoy 8Ball Pool game and had even get their Monthly Pro Membership for years and last year in October is just impossible to joint or used my membership, the problem is that I still gat charged but can’t used it! Game developer says that apparently everything looks okay with payment and even Apple Support helped me several times and still have no solution to my issues, I literally did everything possible: change device, changed Apple ID, deleted and erased all contents in my devices and still payment is process but product is never available!!!!!!!!!!!!

WHY?

iPhone 12 Pro Max, iOS 14

Posted on May 17, 2021 9:41 AM

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Answer 1

Top-ranking reply

chris_g1

Community Specialist

May 18, 2021 9:26 AM in response to horacio148

Hey horacio148,

We understand you're paying for a subscription on an app that isn't working as expected. The subscription will need to be cancelled by following the steps here: How to cancel a subscription from Apple

If you need to request a refund, you may do so here: Sign In - Apple For more information about refunds, check out this article: Request a refund for apps or content that you bought from Apple

Take care.

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Answer 2

horacio148 Author

Level 1

9 points

May 18, 2021 10:20 AM in response to chris_g1

I canceled same subscription so many times since this issued happens back in 2020 and also get reimbursed about 3 times and I understand for experience that this is just a matter of hackers, bottom line is even worthless get more upset about it! The bright side of this is or would be for me: LEARN in NOT to try get subscriptions anymore not with this developer. Thanks for sharing and for advised.

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why I get charged for a membership in 8 BallPool but no able to used

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