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I cannot see Facetime calling option of one specific contact on my iPhone 11 Pro Max. While that option is available in all other my devices under the same contacts details: iPhone 6s, iPad Pro 11, MacBook Pro.
tried all the standard solutions under Apple’s support. No results.
any working suggestions how the overcome the issue?
thanks a lot in advance
iPhone 11 Pro Max, iOS 14
I have found a solution.
Yes, very weird one, but it is.
After everything I have mentioned done, and getting no results, I have tried "stupid" thing, and as usual i happens, it solved.
Why? I do not know, maybe specialist can tell.
I have just removed both my sims from phone, shut it down, put another (3rd) real sim inside, switched on, sais YES to add this new number in my facetime list.
And the mentioned contacts got back FaceTime option in her card.
Magic.
Then I have removed the sim, put back my two previous sims in phone, and the FaceTime still available.
Magic.
I have restarted my phone, just in case, and the FaceTime still available.
Magic.
This is how Apple reminds us that in our life there are a lot of Magic .
I have found a solution.
Yes, very weird one, but it is.
After everything I have mentioned done, and getting no results, I have tried "stupid" thing, and as usual i happens, it solved.
Why? I do not know, maybe specialist can tell.
I have just removed both my sims from phone, shut it down, put another (3rd) real sim inside, switched on, sais YES to add this new number in my facetime list.
And the mentioned contacts got back FaceTime option in her card.
Magic.
Then I have removed the sim, put back my two previous sims in phone, and the FaceTime still available.
Magic.
I have restarted my phone, just in case, and the FaceTime still available.
Magic.
This is how Apple reminds us that in our life there are a lot of Magic .
Hi Hovelyan,
Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with a FaceTime contact not showing as expected. We're happy to help.
When you stated you completed the standard solutions, can you provide more details about what was done? For example, have you tried deleting the contact and re-adding? Also, is this contact using an iCloud email address for FaceTime calls? If so, are those details also saved as expected in your iPhone?
Also, are you able to initiate a FaceTime call to that contact directly from the FaceTime app? Use FaceTime with your iPhone, iPad, or iPod touch
Let us know the details, and we'll continue to help.
Cheers!
Hi Hovelyan,
Thanks for the information. We just wanted to ensure we had a better understanding of what steps you had already tried. You've completed some great testing. As the issue continues, we'd recommend reaching out to Apple Support directly. Get started using the links below.
Contact Apple for support and service
Cheers!
Hi.
As already wrote, i have tried everything, that is written in apple support to troubleshot the issue.
nothing helped. I have removed and added my wife’s contact, swithed on and off my and her facetime and imessage, log out and in appleID, icloud, whatever.
All the rest my apple devises has an option for facetime in her contact details, but not in iphone.
no restrictions, no blocked list etc.
so nothing wrong with her contact and settings.
something is went wrong with my iphone, as I used to see this option and call her directly from contact.
no I can call her only repling from recent calls, when she called me by facetime before. No other options: neither from contact, phone appa, nor directly from Facetime app
Thank you for reminding me apple support. I wish I could, but they are not available in a big number of countries.
instead, if apple knows how to solve it, they should add this in they support page. I googled a lot, and it seems the issue is well known in most of forums, including this one.
but I didn’t found any resolved case, besides resetting phone.
that’s not what you want to do every time when apple doesn’t know what to do.
thank you.
Facetime details in a contact
