You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

awela Author

Level 1

4 points

Apple Music keeps crashing while I’m on WiFi. My iPad Air is on IOS 12.5.3

I have already deleted the app and reinstalled it numerous times but it still crashes, and there does not seem to be any updates available to fix it.

iPad Air, iOS 12

Posted on May 18, 2021 12:28 AM

Top-ranking reply

Limnos

Level 10

418,807 points

Posted on May 18, 2021 8:43 AM

If it has not resolved itself before you see this post then contact Apple about this issue.

Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232

View in context

Apple Music keeps crashing while I’m on WiFi. My iPad Air is on IOS 12.5.3

Similar questions