I see others also having a problem like me, https://discussions.apple.com/thread/252220004
I already try several tips on the net, call apple support, took me more than one hour on the phone, but apple support gives up.
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin
Have you tried booting into the Recovery partition (command - R on a restart) and reinstalling the OS?
Try contacting Apple Support.
Work through the screens to get an email or chat option.
Are you running any anti - virus programs?
Yes, i have malwareBytes
Using a VPN?
No
Isolating an issue by using another user account
I already try creating new account, problem still occur
Safe Mode
I already try in Safe Mode, problem still occur
Others
I already try to reinstall Big Sur (Twice), reset password several times, and verification failed, still occur
Here the log on the Console :
default 19:30:19.726639+0700 akd Attempting to show login error: Error Domain=AKAuthenticationError Code=-7012
default 19:30:19.727530+0700 Xcode Presenting login alert with missing info, username: <private>, authType: 2
default 19:30:21.609600+0700 akd Another attempt at getting basic login info has completed!
default 19:30:25.573405+0700 akd Attempting to show login error: Error Domain=AKAuthenticationError Code=-7018 UserInfo={NSLocalizedDescription=<private>, NSUnderlyingError=0x7f9178f15fe0 {Error Domain=com.apple.AppleIDAuthSupport Code=2 UserInfo={NSDescription=<private>, Status=<private>}}}
Here the log on the Comple Console Log :
default 19:30:19.726639+0700 akd Attempting to show login error: Error Domain=AKAuthenticationError Code=-7012
default 19:30:19.727530+0700 Xcode Presenting login alert with missing info, username: <private>, authType: 2
default 19:30:21.609600+0700 akd Another attempt at getting basic login info has completed!
default 19:30:25.573405+0700 akd Attempting to show login error: Error Domain=AKAuthenticationError Code=-7018 UserInfo={NSLocalizedDescription=<private>, NSUnderlyingError=0x7f9178f15fe0 {Error Domain=com.apple.AppleIDAuthSupport Code=2 UserInfo={NSDescription=<private>, Status=<private>}}}
Console Log in Safe Mode :
default 20:23:51.860831+0700 akd Another attempt at getting basic login info has completed!
default 20:23:53.115674+0700 akd Attempting to show login error: Error Domain=AKAuthenticationError Code=-7012
default 20:23:53.116591+0700 com.apple.preferences.AppleIDPrefPane.remoteservice Presenting login alert with missing info, username: <private>, authType: 2
default 20:23:58.584980+0700 akd Another attempt at getting basic login info has completed!
default 20:24:59.414633+0700 akd Attempting to show login error: Error Domain=AKAuthenticationError Code=-7005
default 20:24:59.695619+0700 loginwindow -[ApplicationManager checkInAppContext:eventData:] | ApplicationManager: Checked in app : AquaAppearanceHelper
default 20:24:59.923631+0700 loginwindow AppleInterfaceThemeChangedNotification
default 20:24:59.923680+0700 loginwindow System appearance change
default 20:24:59.923789+0700 loginwindow Current system appearance, (HLTB: 2), (SLS: 1)
default 20:24:59.923842+0700 loginwindow Invalidate NSApp effectiveAppearance
Yes. I already try reinstalling the OS.
But never try "Fresh install the OS" (Format the disk and installing the OS), I hope i don't have to choose this whay, because i have to backup all my data dan reinstall all my previous software that already installed on my Mac.
I already contact apple support. And they cannot solved my problem yet
Apple ID on MacBook Pro : Verification Failed