Touch ID does nothing recognize my fingerprint and the touch screen isn’t responding to enter the pass code. Also I can’t shut down as screen does not respond.

Touch ID does not recognize my fingerprint and touch screen does not respond to enter passcode on my iPad

iPad Air, 10

Posted on May 18, 2021 6:17 AM

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Question marked as Top-ranking reply

Posted on May 19, 2021 7:41 AM

Hi 2-4-6-,


Thank you for posting to Apple Support Communities. We understand that you're experiencing issues with the display on your iPad responding, along with Touch ID not recognizing your fingerprint.


Let's start with the display not responding on the device. If you're unable to restart the iPad, we'd recommend a force restart. Check out the "Force restart iPad" section of this link: Restart iPad


The following support article has some additional steps that may help with your display not responding: If the screen isn’t working on your iPhone or iPad


If the display remains unresponsive, we'd recommend contacting Apple Support here: Get Support


Should the steps above help with the display issue, check out this support article for the behavior you're experiencing with Touch ID: If Touch ID isn't working on your iPhone or iPad


Cheers!



1 reply
Question marked as Top-ranking reply

May 19, 2021 7:41 AM in response to 2-4-6-

Hi 2-4-6-,


Thank you for posting to Apple Support Communities. We understand that you're experiencing issues with the display on your iPad responding, along with Touch ID not recognizing your fingerprint.


Let's start with the display not responding on the device. If you're unable to restart the iPad, we'd recommend a force restart. Check out the "Force restart iPad" section of this link: Restart iPad


The following support article has some additional steps that may help with your display not responding: If the screen isn’t working on your iPhone or iPad


If the display remains unresponsive, we'd recommend contacting Apple Support here: Get Support


Should the steps above help with the display issue, check out this support article for the behavior you're experiencing with Touch ID: If Touch ID isn't working on your iPhone or iPad


Cheers!



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Touch ID does nothing recognize my fingerprint and the touch screen isn’t responding to enter the pass code. Also I can’t shut down as screen does not respond.

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