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About a Virus App Purchased

I accidentally downloaded a virus App: Phone Guard: Top Protection. I'm not sure if he deducted my money, and if I canceled my subscription, and whether my phone is now infected with a virus. Could you check it for me? I am afraid I will pay a lot of money for this virus App. Thanks for your help!

iPhone 11, iOS 14

Posted on May 18, 2021 7:39 AM

Reply
Question marked as Top-ranking reply

Posted on May 18, 2021 7:43 AM

iOS / iPadOS devices cannot be hacked or infected with Virus / Malware / Spyware if it is updated to the latest iOS/iPadOS unless you have intentionally downloaded spurious software or unauthorized apps directly from the internet and installed on your device or/and have Jail Broken. 


It (Hacking) also depends on how careful are you in sharing sensitive and valuable information pertaining to your iPhone such as Passcode, Password etc with your friends and family members.


Be careful when sharing the device's sensitive and valuable information with friends and family members.


Thumb Rules:

  1. Enable  Guided Access before handing over an iPhone to kids
  2. Don't share Apple IDs
  3. Don't Jail Break
  4. Don't share sensitive information pertaining to your device and payment methods
  5. Beware of Phishing


3 replies
Question marked as Top-ranking reply

May 18, 2021 7:43 AM in response to mingnuoyi

iOS / iPadOS devices cannot be hacked or infected with Virus / Malware / Spyware if it is updated to the latest iOS/iPadOS unless you have intentionally downloaded spurious software or unauthorized apps directly from the internet and installed on your device or/and have Jail Broken. 


It (Hacking) also depends on how careful are you in sharing sensitive and valuable information pertaining to your iPhone such as Passcode, Password etc with your friends and family members.


Be careful when sharing the device's sensitive and valuable information with friends and family members.


Thumb Rules:

  1. Enable  Guided Access before handing over an iPhone to kids
  2. Don't share Apple IDs
  3. Don't Jail Break
  4. Don't share sensitive information pertaining to your device and payment methods
  5. Beware of Phishing


May 18, 2021 7:43 AM in response to mingnuoyi

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This is Apple Support Community forum, for a user to user interaction for information & idea sharing between users, if need be, extend support on technical knowhow in handling Apple products from a more experienced fellow user, This is not the right forum to discuss with Apple Inc.


For these questions, you may Contact Apple Inc or your Apple Online StoreApple Retail Stores directly or contact support


About a Virus App Purchased

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