Exchange Account: Unable to verify account information

Caz6Caz6 wrote:

1. My hotmail on the mail app on my iPhone 8 stopped working (failed to connect to server) so I deleted it to re-add it and now I can't re-add it, I just get "Exchange Account: Unable to verify account information".

Here are the steps I am following:

Settings

2. Mail

3. Accounts

4. Add Account

5. Microsoft Exchange

6. Email: entering my email address

7. Next

8. Sign In

9. Password: entering my password (triple checked it's correct - works elsewhere)

10.

Forced into configure manually..

Username: entering my email address

11. Next

12. Server: entering outlook.office365.com

13. Next

14. Exchange Account: Unable to verify account information

Please help - this is a reoccurring problem - once every few weeks so really annoying but normally I'm able to add it back no problem.

Have you contacted Hotmail or looked at their support site, since they can't verify your account.