Restore iPad
Will they restore my iPad at the apple store
iPad Air 2, iPadOS 13
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They will, but be sure to make an appointment. But why, when you can do it yourself. It does require a computer and the process erases the phone. Later you can restore your data from a recent back-up. Click on this link for instructions...
If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support