Restore iPad
Will they restore my iPad at the apple store
iPad Air 2, iPadOS 13
Question marked as
They will, but be sure to make an appointment. But why, when you can do it yourself. It does require a computer and the process erases the phone. Later you can restore your data from a recent back-up. Click on this link for instructions...
If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support