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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I was having issue of my iPad Pro shutting down when fully charged showing low battery. It seemed to stopped after a certain update a while back. More recently it has started again, after the last update I am guessing.
iPad Pro 12.9-inch, 2nd Gen, Wi-Fi
This is the second time this has happened this year. Forced restart did not correct the situation. I could not use my iPad, it would turn on and was at 100% but shut right down showing red low battery signal. I followed tip from community and turned off Blue Tooth and turned off wi-if and put on Airplane Mode. Used the iPad for a few minutes with all turned off and then turned on Bluetooth first on its own and then turned wifi on then took off airplane mode and now iPad has been working perfectly again. Why does this work? I don’t believe there is anything wrong with my battery. I have used my iPad Pro for a number of years with no issues, only the last year this started to happen and both times the procedure mentioned above fixed it.
This is the second time this has happened this year. Forced restart did not correct the situation. I could not use my iPad, it would turn on and was at 100% but shut right down showing red low battery signal. I followed tip from community and turned off Blue Tooth and turned off wi-if and put on Airplane Mode. Used the iPad for a few minutes with all turned off and then turned on Bluetooth first on its own and then turned wifi on then took off airplane mode and now iPad has been working perfectly again. Why does this work? I don’t believe there is anything wrong with my battery. I have used my iPad Pro for a number of years with no issues, only the last year this started to happen and both times the procedure mentioned above fixed it.
Start with a forced-restart of your iPad - as this will often resolve an isolated problem:
Next, if no improvement is seen…:
If your iPad won't charge – Apple Support
Charge and monitor the iPad battery - Apple Support
It is possible that your battery may require replacement. Assuming that the iPad remains functional, you would be well advised to directly contact Apple Support - and request a remote battery test. The result of the test may better inform your next steps.
You will find the Contact Support link at top-right of this page. Alternatively, you can open a support case using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
As a further alternative, you might visit the Genius Bar at your local Apple Store - where the technicians will be able to test and assess you iPad.
IPad Pro shuts down “low battery” when fully charged
