iPhone Trade in

To get more information about the "Apple Trade In" service click on the link --> https://www.apple.com/shop/trade-in

- Read the FAQ at the very bottom.

The answers are there, just not directly as you ask them.

Apple sends you packaging, or at least that's what I understand from the FAQ. "Follow the instructions included in your trade-in kit. It explains how to prepare, pack, and ship your device." I suspect Apple cannot be more specific in a help article because it may depend upon where you live and if a shipper will collect or they use one for your location who does not pick up. You need to call Apple with your personal information and ask.

As for in-store service: "Whether you’re making a purchase or not, we’ve made it easy to trade in an eligible device either in a store or online. Just answer a few questions regarding the brand, model, and condition of your device. We’ll provide an estimated trade-in value or a simple way to recycle it.

If you accept the trade-in estimate in the store, we’ll give you instant credit toward a purchase or a gift card you can use anytime."

You would need to make an appointment since I believe most stores are in a reduced in-person service mode during the pandemic. Because they are doing a valuation in-store it isn't just a matter of running in, dropping it off, and running away again.