Apple TV 4K's issue. The indicator light keeps flashing, but the image has no response and it is black.

I bought the apple tv 4K in Hong Kong before, but now it doesn’t work. The indicator light keeps flashing, but the image has no response and it is black. It is also not possible to insert the USB-C data cable to update the software on the Apple TV 4K machine, and it still does not work normally. In mainland China, the apple store cannot do any repairs. Now it is the Covid-19, and I cannot go to Hong Kong for replacement or repair. that's terrible Is there any way to fix it?

Posted on May 19, 2021 6:42 AM

Reply
Question marked as Top-ranking reply

Posted on May 19, 2021 10:31 AM

The software will need to be restored. And users can’t do this themselves with the 4K model. Please contact Apple Support. I’ve heard of situations where mail-in options were available.


Restore your Apple TV - Apple Support

If you have an Apple TV 4K: If you see a […] flashing indicator light on the front of your Apple TV, contact Apple Support
1 reply
Question marked as Top-ranking reply

May 19, 2021 10:31 AM in response to Oscar_hui

The software will need to be restored. And users can’t do this themselves with the 4K model. Please contact Apple Support. I’ve heard of situations where mail-in options were available.


Restore your Apple TV - Apple Support

If you have an Apple TV 4K: If you see a […] flashing indicator light on the front of your Apple TV, contact Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple TV 4K's issue. The indicator light keeps flashing, but the image has no response and it is black.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.