Gentle41 Author

Level 1

4 points

How do I get the passcode off, it stopped taking my correct passcode after an update May 18, 2021

I update my I phone 11 on May 18,2021 and right after the passcode would not work, so now my phone is in emergency won't let me do anything on it

I went thru steps on Apple Support to reset my phone but that did not work, either Help

iPhone 11, iOS 14

Posted on May 20, 2021 9:12 AM

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2 replies

May 20, 2021 9:13 AM in response to Gentle41

This is the only process to reset your passcode --> Click->If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...

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May 20, 2021 9:16 AM in response to Gentle41

Connect iPhone to Computer / Mac

Settings > Touch/Face ID & Passcode > USB Accessories > [Enable]

You haven't mentioned whether you have a PC or Mac. However...

Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support
If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
If your computer is a...
1. Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...
2. Windows PC —> Troubleshooting issues with iTunes for Windows - Apple Community
Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...
See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...

If you are experiencing an issue not listed here, contact support

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How do I get the passcode off, it stopped taking my correct passcode after an update May 18, 2021

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