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I have a new trail camera and used Photo's to download the videos. All was well for a few weeks. Suddenly Photo's stopped recognising any videos and came up with the message - No photos. I cannot use Photo's at all. As soon as I go onto the program it stops responding and the only way I can close it is to use Force Quit. Can anyone think of a reason that this has happened?
MacBook Air 13″, 11.3
Are you still in the situation where you can't open photos at all?
If so, try booting into safe mode, and then trying. If it works in safe mode, try rebooting normally, and trying again.
If safe mode doesn't help, try creating a new empty library and trying with that.
Also you can try creating a new user account, and copying your library to the pictures folder of that account, and see if it will open from a new user account.
Are you still in the situation where you can't open photos at all?
If so, try booting into safe mode, and then trying. If it works in safe mode, try rebooting normally, and trying again.
If safe mode doesn't help, try creating a new empty library and trying with that.
Also you can try creating a new user account, and copying your library to the pictures folder of that account, and see if it will open from a new user account.
I do not use Image Capture as I use an SD Card and download the photo's straight from that using a card reader. I can access the photo's using Finder. However I cannot get them from Finder onto Photos. File import (from finder) does not work and neither does drag and drop.
The dreadful so called upgrade to Photos in Big Sur does not recognise all the video formats it used to in Mojave and before. AVCHD and HDR are no longer supported or automatically converted when added to Photos. You may find, as I did on my Lumix camera, that under settings on your camera you can change the format to make them more compatible. Otherwise you need to convert them first to .mov files.
Check the General preference pane in Photos and tell us if you have a "managed" or "referenced" library:
If you open Image Capture or Finder, can you access the files from there?
Where is your library stored? - In the pictures folder? Or somewhere else?
Do you have plenty of free space on your mac?
Do you use iCloud photos?
My Library is stored in pictures.
I have plenty of free space on my computer.
I do not use iCloud photos
Sorry for late reply lots going on. Took my Mac to a friend who said I had to buy a new Mac as my one was dying. Hopefully this will be okay.
Thanks for trying to help.
Photo's has suddenly stopped recognising Videos.
