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Lost password of Lacie external backup drive, set up with Time Machine

I used Time Machine to setup and backup my MacBook Pro on my Lacie external backup drive, but I no longer recall the password to access the drive. Due to it being encrypted, there is no way of recovering the backup. I would to restore the external drive to factory settings, to be able to use it again.

I contacted Seagate/Lacie support, and since I did the initial backup setup with Time Machine, they advised me to request support on this from Apple Support.


MacBook Pro 13″, macOS 10.14

Posted on May 21, 2021 12:57 PM

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Question marked as Best reply

Posted on May 21, 2021 1:03 PM

Ray1822 wrote:

I used Time Machine to setup and backup my MacBook Pro on my Lacie external backup drive, but I no longer recall the password to access the drive. Due to it being encrypted, there is no way of recovering the backup. I would to restore the external drive to factory settings, to be able to use it again.
I contacted Seagate/Lacie support, and since I did the initial backup setup with Time Machine, they advised me to request support on this from Apple Support.



You can try —


Erase and reformat a storage device in Disk Utility on Mac

https://support.apple.com/guide/disk-utility/erase-and-reformat-a-storage-device-dskutl14079/19.0/mac/10.15



2 replies
Question marked as Best reply

May 21, 2021 1:03 PM in response to Ray1822

Ray1822 wrote:

I used Time Machine to setup and backup my MacBook Pro on my Lacie external backup drive, but I no longer recall the password to access the drive. Due to it being encrypted, there is no way of recovering the backup. I would to restore the external drive to factory settings, to be able to use it again.
I contacted Seagate/Lacie support, and since I did the initial backup setup with Time Machine, they advised me to request support on this from Apple Support.



You can try —


Erase and reformat a storage device in Disk Utility on Mac

https://support.apple.com/guide/disk-utility/erase-and-reformat-a-storage-device-dskutl14079/19.0/mac/10.15



Lost password of Lacie external backup drive, set up with Time Machine

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