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User profile for user: E_v_A
E_v_A Author
User level: Level 1
8 points

Can’t connect IPhone with iTunes

I can no longer get my iPhone X connected to iTunes. Never had any problems with it, but now it suddenly doesn't work anymore.

Uninstalled and redownloaded iTunes several times, to no avail. I also tried a different cable and all USB ports on my laptop.

I would love to make a backup anyway, but I can't get it out. Unfortunately, I no longer have options, especially Apple Support.

can anyone help me?

Thanks in advance!

iPhone X, iOS 14

Posted on May 22, 2021 6:58 AM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
412,066 points

Posted on May 22, 2021 7:00 AM

Connect iPhone to Computer / Mac


Settings > Touch/Face ID & Passcode > USB Accessories > [Enable]


You haven't mentioned whether you have a PC or Mac. However...


  1. Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support
  2. If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
  3. If your computer is a...
    1. Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...
    2. Windows PC —> Troubleshooting issues with iTunes for Windows - Apple Community
  4. Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...
  5. See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...


If you are experiencing an issue not listed here, contact support

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
412,066 points

May 22, 2021 7:00 AM in response to E_v_A

Connect iPhone to Computer / Mac


Settings > Touch/Face ID & Passcode > USB Accessories > [Enable]


You haven't mentioned whether you have a PC or Mac. However...


  1. Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support
  2. If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
  3. If your computer is a...
    1. Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...
    2. Windows PC —> Troubleshooting issues with iTunes for Windows - Apple Community
  4. Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...
  5. See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...


If you are experiencing an issue not listed here, contact support

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Can’t connect IPhone with iTunes

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