There's no option to start a live game in MLB TV app

Question

There's no option to start a live game in MLB TV app

I just installed the Apple TV 2021 and now on the new MLB TV app, there is no option to start a live game from the beginning or even to rewind what you are watching. This is an abrupt loss of one of the most basic features of a streaming app. Is anyone else experiencing this problem? Is this a known issue? I called MLB TV and they recorded my issue but seemed totally unaware of what I was talking about, and told me to try reporting it to Apple. How do I even do that? When I google "MLB TV app help," I get MLB results not Apple results.

[Re-Titled by Moderator]

Posted on May 22, 2021 10:38 AM

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Answer 1

Urquhart1244

Level 10

146,226 points

Jul 21, 2021 8:18 AM in response to moondoggy02116

Update your Apple TV system software to the current version (not beta). How to update your Apple TV - Apple Support

Verify that your apps update automatically. Set up automatic updates or installation - Apple Support

Try this for any misbehaving app:

Force-quit the app, then relaunch and try again.
If the issue persists, force-quit the app, restart the device, then relaunch and try again.
If the issue still persists, delete the app, re-download and try again.
If the issue still persists, then contact the app developer for further assistance.

MLB is the publisher for the app, and responsible for its development. Any normal app functionality/behavior is solely with them. Reporting elsewhere will not change anything.

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Answer 2

Jul 27, 2021 6:03 PM in response to deric129

I called them today, they informed they are aware of the ongoing issues and working on it. When I access directly through my smart TVs it works as it should thankfully.

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Answer 3

Jul 23, 2021 8:31 PM in response to aross99

I have to believe there is some bug in the app. What happened to the open to see the condensed game or the recap? Those don’t show up either.

Those features are actually there. When you open the app, at the top, you should see the MLB icon, and then two tabs, "Home" and "Games." So before, there was just one place to load the games. Now there are two, which in my mind is redundant, but whatever. The first thing that is highlighted for me is the spotlighted game, whichever one you picked as your favorite. (For me that's another flaw — I guess their assumption is that everyone is going to pick an out of market team as their favorite. If you live in the market of your favorite team, then the "watch" button will lead you to a blackout notice.)

I digress! If you swipe up, and then right, you can select "Games." That's also the screen on which you can select different dates. I don't know how long it takes them to edit the condensed game and the recap, but none of today's games give me that option. When I left-arrow to yesterday, those options are there.

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Answer 4

aross99

Level 1

4 points

Jul 23, 2021 6:38 PM in response to moondoggy02116

I have this same issue. The only work around I have found is to pause the game by clicking the touch pad, then swipe right until the timeline cursor gets to “live” all the way on the right, and unpause the game, and it should be at the live point.

I have to believe there is some bug in the app. What happened to the open to see the condensed game or the recap? Those don’t show up either.

The latest version of the app is a mess…

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Answer 5

Jul 21, 2021 5:09 AM in response to moondoggy02116

I am also experiencing this abrupt change within the App. When I utilize through my SONY Smart TV there are no issues so it seems to be something within Apple TV. Very frustrating, hoping for a quick fix as we still have nearly 1/2 the season left.

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Answer 6

RBLIII

Level 1

4 points

Jul 26, 2021 5:31 PM in response to mvstcyr

I have automatic updates set, you might try that to get the latest version of MLB

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Answer 7

deric129

Level 1

13 points

Jul 27, 2021 5:59 PM in response to JamminJoeK

I honestly believe half of the app updates are just people changing things to justify their jobs. The mlbtv app was borderline perfect and it went to sub par. How do you take away a feature as basic as starting from the beginning of the game/broadcast as well as the “skip to inning” which I was also a big fan of.

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Answer 8

RBLIII

Level 1

4 points

Jul 26, 2021 4:18 PM in response to JamminJoeK

MLB app has been updated, problem solved!!

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Answer 9

Urquhart1244

Level 10

146,226 points

Jul 22, 2021 6:26 PM in response to RBLIII

RBLIII wrote:

How do I know I have a current or BETA version?

You would only have access to beta if you signed up for the beta program. Else you would get the regular release versions.

As of July 19, the current release version is 14.7 (build 18M60).

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Answer 10

Jul 26, 2021 6:37 PM in response to mvstcyr

Mine did work for 1 day, yesterday - I thought it was repaired. Now, today it's even worse. I cannot even fast forward to live. This app went to being the best to the absolute worst, why mess with something that works great?? Please re-set the app if possible to how it was before you screwed it up.

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Answer 11

Jul 28, 2021 2:42 PM in response to deric129

Not only do I agree in this context, this is true in a host of industries, especially technology related. Anyone who is old enough to remember a program like MacWrite knows that word-processing programs were really as good in the 90s as they were ever going to get. But if you look at Microsoft Word now, it's this Frankenstein program with tabs and buttons galore. But at least in their defense, they didn't introduce a version of the program where you couldn't, for example, change a word to boldface. Every new version of MS Word kept all of the previous features, and they weren't stupid enough to launch a new version before they had tested it.

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Answer 12

Jun 27, 2021 4:32 AM in response to moondoggy02116

I have the same issue and can’t find a solution anywhere . Very frustrating, as I live in Australia and the games are often on at 3 or 4 am. I really hope someone can answer this one.

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Answer 13

mvstcyr

Level 1

4 points

Jul 21, 2021 5:22 AM in response to moondoggy02116

I have the same issue. I also have an Amazon Firestick that the app was working perfectly fine on until yesterday! It’s so frustrating!

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Answer 14

RBLIII

Level 1

4 points

Jul 22, 2021 5:34 PM in response to Urquhart1244

How do I know I have a current or BETA version?

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Answer 15

Jul 23, 2021 7:04 PM in response to aross99

Thanks aross99, that works. Strange thing is when I access the App directly from my SONY TV it works as it should. Hopefully it gets straightened out soon.

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There's no option to start a live game in MLB TV app

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