Apple TV 4K 2021 "setup failed (301003)" error

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11 points

Apple TV 4K 2021 "setup failed (301003)" error

My Apple TV setup worked at the beginning. I had trouble starting prime video and tried uninstalling and restarting the app etc., Since all of them failed, I tried resetting Apple TV. That's it! I lost everything now.

Apple TV set up don't work and reports error 301003. The error appear after I enter codes for setting up with iPhone. Seems it has problems with internet connection and activation.

"Your Apple TV couldn't be set up. Check your network connection and try again".

I tried restarting, TV, Network, and resetting router. Tried connecting with ethernet cable etc., nothing worked.

If anyone else had this issue could you please help? Thanks.

Posted on May 22, 2021 3:07 PM

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Answer 1

JJRASC

Community Specialist

May 23, 2021 11:37 AM in response to deut256

Hello, deut256. Thank you for posting to the Apple Support Communities about your Apple TV.

We understand your situation and how you are noticing an error message when you attempt to set up your Apple TV at this time. We know that you must be eager to use your device again and we’re happy to help.

To start out, we want to be sure that you have the suggested steps to follow to set up your Apple TV. Please refer to the following Apple Support article for instructions:

Set up your Apple TV - Apple Support

If you are following the steps above but continue to notice an issue, we’d suggest contacting Apple Support directly. Depending on your location, you may be able to contact support using the following link:

Get Support

We hope this information helps you find a solution.

Cheers!

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Answer 2

deut256 Author

Level 1

11 points

May 25, 2021 3:55 AM in response to JJRASC

Hi JJRASC, Thanks for the link.

Yes, I followed the instructions and it worked the first time flawlessly. when I reset the Apple TV due to some issue with the prime video app, I experienced this error. But now the issue has been solved.

Apparently, Apple TV WiFi installation seems to be more unreliable than using ethernet for installation. I just want to briefly write here a few steps that helped and not sure if all of this is necessary.

power off Apple TV
login into your user account of the router (for me it is Fritz box from Vodafone)
delete the apple tv Wi-Fi connection from your router network profile. Also, ethernet connection if you already tried and failed.
restart the router and Apple TV. Note: Skip the step 5-7 first and get back to it later if other steps fail.
(optional) save router settings and reset the router to factory setting.
(optional) get a new modem installation code from your internet provider. You can do this online, at least for Vodafone it is possible.
(optional) configure your router box network with a new modem installation code following instructions for your router/internet provider.
Disable or disconnect WiFi from your IOS device that you are about to use to set up the Apple TV installation. (note: this step seems to be important. Otherwise, the Apple TV automatically connects to the same WiFi network as your iOS device despite it is already connected ethernet cable. And this provides the same error again. You can check if Apple TV connected to Wi-Fi in your router profile. If so, delete WiFi connection in your router and start again.
connect the ethernet cable to Apple TV
follow the instructions on the Apple TV installation. Both "Continue setup with your iOS device or set up manually" options work.
if it fails, after step 4, try steps 5-7 and continue.

I hope this is helpful to someone who may experience a similar issue and hopefully save a few hours of frustration.

Cheers

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Apple TV 4K 2021 "setup failed (301003)" error

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