Why is Continuity for Markup not working?

Question

Level 1

11 points

Why is Continuity for Markup not working?

I'm trying to annotate a file on my iPad Air 4 using my Apple Pencil while reading from the same file on my 2018 MacBook Pro 13". Clearly, using Continuity Markup, as described in this page (https://support.apple.com/en-us/HT204975), is the solution for me. However, when I get to Step 2 of the directions for Continuity Markup, I simply do not have that annotate button. Instead, I have this:

When I click on this button, my iPad tries to open a Preview window to annotate the document but the document never loads and the application quits to the home screen. Why is Continuity not working?

iPad Air, iPadOS 14

Posted on May 23, 2021 2:27 PM

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Answer 1

May 25, 2021 11:56 AM in response to saketbakshi

Most likely, the document is protected.

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Answer 2

karina184

Community Specialist

May 24, 2021 11:23 AM in response to saketbakshi

Hi saketbakshi,

We appreciate you reaching out to us. Rest assured that we'll do our best to assist you or get you pointed in the right direction.

We understand that you are experiencing issues using the Continuity Markup feature because the annotate button is not showing.

We’d like to gather additional details that may help us be in a better position to assist you.

Have you had the chance to check if you are also experiencing issues using other Continuity features?

Use Continuity to connect your Mac, iPhone, iPad, iPod touch, and Apple Watch

Are you experiencing the issue on multiple files?

These details can help us in isolating the issue.

Please keep us posted.

Take care!

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Answer 3

CarlAVII

Community Specialist

May 24, 2021 1:50 PM in response to saketbakshi

saketbakshi,

Thank you for keeping us posted. Based on the additional details that you've provided, the Continuity features of your Apple devices are working.

It does sound like the issue is file-specific. Did you created the file, or was it given to you?

Would you please create a new PDF file, then check if you can use Continuity Markup on the new file?

These details can help us further isolate the issue.

Save a document as a PDF on Mac

Please keep us posted.

Take care!

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Answer 4

May 25, 2021 12:03 PM in response to saketbakshi

Are you able to print this file to pdf? And if so, can you use markup on the "printed" pdf?

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Answer 5

saketbakshi Author

Level 1

11 points

May 24, 2021 1:35 PM in response to karina184

Hello,

I had a smaller file work perfectly fine. With that file (about 70 MB in size), I had no problems marking up my document on my iPad while seeing the live changes on my MacBook. With the previous file (about 190 MB in size), however, Continuity for Markup still does not work.

Handoff, Sidecar, Continuity Sketch, Continuity Camera, Airdrop, and Universal Clipboard still all work fine, too.

Thanks.

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Answer 6

chris_g1

Community Specialist

May 28, 2021 8:52 AM in response to saketbakshi

saketbakshi,

We appreciate you providing us with these additional details. Because of the nature of this issue, we recommend that you reach out to the online store where you purchased the file for further assistance.

Cheers!

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Answer 7

saketbakshi Author

Level 1

11 points

May 25, 2021 11:30 AM in response to CarlAVII

Hello,

I didn't create the file; I had purchased it online.

If I create a PDF, the Continuity Markup features work fine.

Thanks.

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Answer 8

saketbakshi Author

Level 1

11 points

May 25, 2021 11:59 AM in response to Luis Sequeira1

When I checked the Security Properties of the file via Adobe Acrobat, the file was shown to have no security method for document security.

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Answer 9

saketbakshi Author

Level 1

11 points

May 27, 2021 12:20 PM in response to Luis Sequeira1

When I try to print the file to pdf, I get an error saying that I should use "Save As" instead. When I try to markup this file, I have the same errors as before, where my iPad tries to open a Preview window to annotate the document but the document never loads and the application quits to the home screen.

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Why is Continuity for Markup not working?

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