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Gen 5 has no problem connected to Denon to Sony XBR900F. Gen 6 only shows 1080p and lower. Tried getting high end Audioquest HDMI 8k/10k cable connecting directly from Apple TV to Sony with no luck. Tried unplugging the TV for awhile (comment from Reddit) and still no 4k setting. The video setting screen is also lacking other option settings. At this point I'm of returning the Apple TV.
I had to input the serial number of my Apple TV before I got call back from Apple support. On the box next to the s/n label, it says 1080P.
Holy cow, gen6 comes in 1080P only model too. I don't think this is mentioned anywhere on Apple web site. It's advertised as Apple TV 4K!!!
Now I have to go back to Apple store to exchange it.
I had to input the serial number of my Apple TV before I got call back from Apple support. On the box next to the s/n label, it says 1080P.
Holy cow, gen6 comes in 1080P only model too. I don't think this is mentioned anywhere on Apple web site. It's advertised as Apple TV 4K!!!
Now I have to go back to Apple store to exchange it.
You may need to unplug it from power and then re-plug it in . Also, you may need to upgrade the HDMI cable to one like:
Which Apple TV model specifically did you get. If you only the HD model of the Apple TV, yes 1080P is what it will output to. If you DO NOT have a 4K TV and you have confirmed you have a 4K Apple TV then the output will be 1080P. Your output will be limited by the weakest link in the chain:
If any of the above answer is no, then you will not get 4K content.
I didn't know that gen6 also came in only HD model. I went to Apple store and had to be assigned a sales person and she got me the Apple TV without asking me HD or 4K version. Spent the whole day troubleshooting and getting new high end HDMI cable. Returned it today, but 4K was sold out so I have to wait to have it shipped.
Glad you got it straightened out. You can order Apple TV's directly from Apple's online store or if you have a retailer in your area that carries them you can contact them for stock and order from there. Personally I buy all my Apple gear directly from Apple.
I bought the apple tv from Apple store yesterday and it came with the new remote. Why would Apple store sell me gen 4 without asking me if that's what I wanted? They didn't allow people to browse so I took what they gave me. I didn't question it because the new remote was pictured on the box.
I did unplugged it many times moving it from my receiver to TV and Audioquest HDMI cable that I bought is better than the Belkin cable. Thanks anyway.
I didn't know that gen6 also came in only HD model.
It doesn’t. If you got a 1080p HD model “A1625”, then it is not 6th generation (but 4th).
Just got 6 gen apple tv and No 4K format available. No issue with gen5.
