Face ID not working to unlock notes

Hello addisen192,

We would suggest trying to remove the lock on that specific note, completely.

We have provided the steps to assist:

How to lock notes on your iPhone, iPad, and iPod touch

"Remove a lock

1. Tap the locked note, then tap View Note.
2. Enter your password, use Face ID, or use Touch ID.
3. Tap the More button .   
4. Choose Remove.

When you remove a lock from a note, it's removed on all of the devices that you're signed in to with the same Apple ID."

We hope this finds you well!

Cheers!

Hello addisen192,

Thank you for reaching out to Apple Support Communities. We are happy to help you!

We understand that you are unable to open one of the notes in your notes application due to a password issue.

We have taken the liberty of providing you with some helpful steps to assist:

How to lock notes on your iPhone, iPad, and iPod touch

"Change your Notes password

You need your previous Notes password in order to change your Notes password. Here's how:

1. Go to Settings > Notes, then tap Password.
2. Select the Notes account that you want to change, then tap Change Password.
3. Enter your old password, then enter a new password and password hint.

If you don't know your previous Notes password, you can reset it, but it won’t give you access to your old notes. A new password will let you password protect any notes that you create going forward with the new password."

"If you forgot your notes password

To unlock a note, you need to enter the password that it's locked with. If you forgot the password, Apple can't help you regain access to your locked notes. You can create a new password, but this won’t give you access to your old notes. A new password will let you password protect any notes that you create going forward with the new password.

If you have multiple passwords, you won't be able to tell which password you should use when you look at your Notes list. When you open a note locked by your old password but you enter your current password, you'll see an alert that you entered the wrong password with a hint for your old password. If you enter the correct old password, you get the option to update that note's password to your current one.

Here's how to reset your Notes password: 

1. Go to Settings > Notes, then tap Password.
2. Select the Notes account that you want to change, then tap Reset Password.
3. Enter your Apple ID password, then tap OK.
4. Tap Reset Password again.
5. Enter your new password and password hint. Tap Done."

We hope this finds you well!

Cheers!

Hello addisen192,

We would suggest to Contact Apple Support for further assistance at this time.

We hope this finds you well!

Cheers!