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User profile for user: laitdavoine
laitdavoine Author
User level: Level 1
4 points

Iphone 11; logged out

About 3 days ago I messed up the password on my iPhone and wasn't able to remember it. After going through all of my attempts it finally stated ' Connect to iTunes ', I believe it was. A friend ended up taking it to the Apple store, but it needed my old (forgotten) password to be able to get all of my information back that was previously on the iPhone. I don't really know what to do because its asking for the old password that was the start of this catastrophe. Any ideas?

iPhone 11, iOS 14

Posted on May 24, 2021 4:12 PM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,177 points

Posted on May 24, 2021 5:26 PM

If you forgot the Apple ID password, enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification  email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage            


Apple ID – Forgot Password      

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Iphone 11; logged out

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