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Replace back iPhone 12 Pro max

Any advice on back cracked on my iPhone 12 Pro Max I’ve only had it for 4 months and it just shattered without even dropping it it was in my back pocket and later on that day I look at it and I noticed back it cracked. I am so disappointed and it’s frustrating that Apple wants to charge $599 seems unfair because it false advertisement to say it survives drops. I’ve never had any issues on prior iPhones I owned

iPhone 12 Pro Max

Posted on May 24, 2021 10:45 PM

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Question marked as Top-ranking reply

Posted on May 25, 2021 9:08 AM

My understanding is the back glass is fused to the case and cannot be replaced separately. The entire phone has to be replaced.


For the 'iPhone Service Answer Center' click here --> https://support.apple.com/iPhone/repair/service


For instructions on how to 'Get your iPhone, iPad, or iPod touch ready for service' click here --> https://support.apple.com/HT201557

- "To protect your information and save time, follow these steps before you get service for your device."

2 replies
Question marked as Top-ranking reply

May 25, 2021 9:08 AM in response to News4jessica

My understanding is the back glass is fused to the case and cannot be replaced separately. The entire phone has to be replaced.


For the 'iPhone Service Answer Center' click here --> https://support.apple.com/iPhone/repair/service


For instructions on how to 'Get your iPhone, iPad, or iPod touch ready for service' click here --> https://support.apple.com/HT201557

- "To protect your information and save time, follow these steps before you get service for your device."

Replace back iPhone 12 Pro max

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