i am not able to reset my security question in apple id. getting this error - Cannot reset security questions We do not have sufficient information to reset your security questions.

i am not able to reset my security question in apple id. getting this error


Cannot reset security questions

We do not have sufficient information to reset your security questions.

Windows, Windows 10

Posted on May 25, 2021 12:00 AM

Reply
Question marked as Top-ranking reply

Posted on May 25, 2021 6:25 AM

Contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


If necessary, try Twitter


https://twitter.com/AppleSupport.          


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      


Based on multiple posts I have read, they will not help you recover the answers to your security questions.

2 replies
Question marked as Top-ranking reply

May 25, 2021 6:25 AM in response to lavy1309

Contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


If necessary, try Twitter


https://twitter.com/AppleSupport.          


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      


Based on multiple posts I have read, they will not help you recover the answers to your security questions.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

i am not able to reset my security question in apple id. getting this error - Cannot reset security questions We do not have sufficient information to reset your security questions.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.