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User profile for user: Agolfhiller
Agolfhiller Author
User level: Level 1
5 points

Macbook pro 13" (2017) kernel panic crashes

My MBP has been inconsistently crashing, sometimes it happens every few hours, sometimes it doesn't happen voor days. it mostly happens when the device is on standby it seems. I did a hardware diagnostics check that didn't indicate a problem. I reinstalled the OS just to be sure but it does not seem to have worked.


If anyone has any idea what the issue is, i would be grateful for the support


I'll include some of the crash reports and diagnostics report of Etrecheck.


EtreCheckPro version: 6.4.4 (6E015)
crash 1
crash 2
crash 3
crash 4


MacBook Pro 13″, macOS 11.4

Posted on May 25, 2021 2:30 AM

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User profile for user: HWTech
HWTech
User level: Level 9
60,554 points

Posted on May 25, 2021 8:18 PM

Thanks for providing all those reports. It appears the panics have no real pattern and I don't see anything in the EtreCheck as a cause of concern. Just make sure to disconnect all external devices since a couple of the panics did reference USB in case one of the external devices is causing a problem. I think you will need to have Apple or an Apple Authorized Service Provider examine the laptop to provide you with a repair estimate.


Did you perform a clean install by first erasing the whole physical drive before installing macOS? And did you test it before migrating or restoring from a backup and before installing any third party apps? To erase the physical drive you need to click "View" within Disk Utility and selecting "Show All Devices" so that the physical drive appears on the left pane of Disk Utility.


FYI, here is the current list of the publicly acknowledged free repair programs for various Apple products (some products have multiple programs):

https://support.apple.com/service-programs


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User profile for user: HWTech
HWTech
User level: Level 9
60,554 points

May 25, 2021 8:18 PM in response to Agolfhiller

Thanks for providing all those reports. It appears the panics have no real pattern and I don't see anything in the EtreCheck as a cause of concern. Just make sure to disconnect all external devices since a couple of the panics did reference USB in case one of the external devices is causing a problem. I think you will need to have Apple or an Apple Authorized Service Provider examine the laptop to provide you with a repair estimate.


Did you perform a clean install by first erasing the whole physical drive before installing macOS? And did you test it before migrating or restoring from a backup and before installing any third party apps? To erase the physical drive you need to click "View" within Disk Utility and selecting "Show All Devices" so that the physical drive appears on the left pane of Disk Utility.


FYI, here is the current list of the publicly acknowledged free repair programs for various Apple products (some products have multiple programs):

https://support.apple.com/service-programs


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Macbook pro 13" (2017) kernel panic crashes

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