MS Outlook 2016 on Big Sur

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Level 1

8 points

MS Outlook 2016 on Big Sur

Hi all.

I recently upgraded my Outlook client, after the upgrade I was still originally able to see a local folder called MyArchive, in which I ran a folder per year, for every years emails.

All under the On My Computer root folder, this entire tree of MyArchive have simply disappeared,

how where can I look for it and get outlook to display it again.

I DEF did not delete it. The New Outlook option is also disabled at the top right of the outlook window.

G

MacBook Pro 15″, macOS 11.3

Posted on May 25, 2021 8:39 AM

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Answer 1

Best reply

TheLittles

Level 10

192,627 points

May 28, 2021 3:36 AM in response to georgelza

georgelza Said:

"MS Outlook 2016 on Big Sur[...]: The MS community is not responding either. please assist."

-------

Perform a Chat Session with MS:

Chat with Microsoft about this. So, Go Here: Contact Us - Virtual Agent - Microsoft Support

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Answer 2

a brody

Level 10

83,011 points

May 30, 2021 10:06 AM in response to georgelza

Check the age of any Microsoft documents under Users -> yourname -> Documents folder and the size. If something looks off in the age or size, look for the database files found there, but elsewhere on the hard drive and see if copying the existing data folder to the desktop, and moving an old one works while Outlook is closed allows it to rebuild the right folder component.

EasyFind is a great utility for locating orphaned folders files on the hard drive

https://www.devontechnologies.com/apps/freeware

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Answer 3

May 30, 2021 11:44 AM in response to georgelza

The last version of Outlook 2016 (v16.16.27) was released in Oct 2020, just before the Office 2016 for Mac applications were retired. Ensure that you have that version as it was the last effort by Microsoft to fix bugs and other anomalies in that product.

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Answer 4

georgelza Author

Level 1

8 points

May 30, 2021 9:45 PM in response to a brody

.. for Users -> yourname -> Documents folder and the size ... what documents, what size should they be, what am I looking for,

where's the database files, whats their extension? what data folder.

Sorry guy, I use a MAC, always used MAC mail, was forced by company to migrate to Outlook and ye....

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Answer 5

a brody

Level 10

83,011 points

Jun 1, 2021 5:43 AM in response to georgelza

365 license is entirely stored in Azure cloud service run by your corporate account. There are no local folders. If your corporate entity does not manage the folders, they need to contact Microsoft to find out where the files are synced.

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Answer 6

georgelza Author

Level 1

8 points

Jun 1, 2021 10:39 AM in response to a brody

... and you can still create folders on your local machine and copy/move emails locally... as I've done.

but at this point I'm moving all emails left in any folder out to a mbox and departing Outlook, the primary reason i started using a MAX 15yrs ago was because of loosing email due to Outlook, and 15yrs str, on a bloody MAC, why did I loose email Outlook again, and support is f'en no where, does not help trying to open a call with MS, it's a bloody joke.

G

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