Newsroom Update
Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >
Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >
I am opening my Animoji and after years of using it, I suddenly cannot use the face tracking feature. Is there a way to possibly update Animoji that I don’t know of? I tried restarting device, checking WiFi, and even deleting apps! Nothing has been working lately. I’ve asked help from friends, family members, and even went to the shop to see if there were issues with my phone. All tries have gotten me nowhere
Hi amiya294,
Thank you for using Apple Support Communities.
We see that you are unable to set up and use Animated Memojis. To make sure that we are covering everything, please look at this article that talks about how to Use Memoji on your iPhone or iPad Pro - Apple Support
Also, is your iPhone updated? Updating can help with many issues. It's a good idea to back up your iPhone before updating.
Here’s How to back up your iPhone, iPad, and iPod touch - Apple Support
Here’s how to Update your iPhone, iPad, or iPod touch - Apple Support
Reach out if you have any questions.
Best Regards!
Animoji issues
