Delays when answering calls with Airpod Pros on iPhone

I think I've found a workaround for this problem by performing the following tests:

Test 1.

The problem disappeared after I turned off all my other Apple devices. MacBook, iPad and iMac off and only iPhone and AirPods Pro on results in normally functioning AirPods Pro during phone calls.

Test 2.

The problem returned when I turned on one other Apple device (iMac + iPhone + AirPods Pro = Delayed connection between iPhone and AirPods Pro on in/outgoing calls).

Test 3.

The problem of test 2 disappeared again after I adjusted the settings of the AirPods Pro on my iPhone. You can choose to turn off the automatic connection with other Apple devices.

Test 4.

Turning on another Apple device > AirPods Pro continued to work properly.

So it seems that the automatic switching between Apple devices is the culprit and that you can solve that by first turning off all your other Apple devices and then turning off the automatic switching of your AirPods Pro via your iPhone:

- Connect your AirPods to your iPhone or iPad as you normally would.

- Open Settings on your iPhone or iPad.

- Choose Bluetooth.

- Tap the "i" (information) button next to the name of your AirPods.

- Scroll down to "Connect to this iPhone'" and tap it.

- Change the option from "Automatically" to "When Last Connected to This iPhone."

- Repeat these instructions on your other devices.

Hope this helps!

Hello jay_harris,

Thank you for using Apple Support Communities. It's our understanding that there is an audio delay when taking phone calls using your AirPods Pro. We can definitely see how this could be concerning. We're happy to help.

If you haven't already, we recommend resetting your AirPods using the steps here: Reset your AirPods

Let us know the results. Please include any other troubleshooting steps that you may have tried.

Have a wonderful day!

hard reset your iphone

Press and hold both the volume down button and the Sleep/Wake button at the same time. When the Apple logo appears, release both buttons.

I am experiencing the same problems and have noticed that after a reset, the AirPods Pro only work properly for 2 times and then show the same problem again. This indicates that the problem must be solvable and therefore I would like to do my best to describe the problem in as much detail as possible so that Apple support can do something with it.

Problem description:

When making outgoing calls, I give the command "Hey Siri, call Peter". Siri confirms via the earpods that the iPhone is going to call Peter. So at that moment there is a direct working connection between AirPods and iPhone. The iPhone starts calling and I hear the usual outgoing call tone. I also see the orange dot turn on in the top right corner of my screen, indicating that the microphone on my AirPods is also activated. At the moment that Peter picks up the call, I see;

- The orange dot goes out;

- my iPhone displays the icon indicating that sound is coming through my AirPods even though I can't hear anything on my AirPods.

It then takes 4, 8, 12 or sometimes 18 seconds before the orange dot on my iPhone comes on and the sound on my AirPods is activated. Peter did not hear anything at all during that time, which indicates that the phone connection was established correctly, but that the connection between iPhone and AirPods did not work.

I also have the same problem with incoming phone calls.

Was this problem present from the beginning? No, but unfortunately I cannot remember when it started. However, I suspect that this problem is related to the fact that I also have an iMac, MacBook and iPad in my house. The AirPods Pro bluetooth profile is apparently synchronized on all my devices via iCloud. It seems that when the sound of the phone call starts, the AirPods first check to see if they should accept the sound from the iPhone. As if the sound of the phone call comes from a "new" source. I guess that the length of the time out seems to be related to the number of other Apple devices that are near my AirPods Pro.

Same issue here. Two sets of 2nd series Airpods and both delay up to 10 - 12 seconds. Airpod reset sometime fixes it for a call or two.

I have this same problem. I've reset my AirPods, forgot them on my iPhone, hard reset the phone, and reconnect the AirPods. Still have the same problem. Just purchased the Pros, I did not have this problem on the standard AirPods I had previously. I do not have the delay with calls on the iPhone either. iPhone is on the latest OS, AirPods Pro is on the latest firmware.

jay_harris,

Thank you for trying the suggested steps and following up. We want to make sure that your AirPods work as expected. Please review the following resource for service options or contact Apple Support for further assistance: AirPods Repair

Cheers!

Yes, this is the issue I am experiencing. Not sure if this was after latest firmware upgrade or after my airpod pros would not connect and I had to resink them to my phone. 10 seconds everytime I answer a call with the airpod pros in my ear.

I will see if I can find time to call apple support. But seems like a system issue.

It was good for a while with auto connection to other devices disabled. But problem came back after my iPhone is upgraded to iOS 15. This is very frustrating.

I am getting the same issue also. Very frustrating. I have tried everything to fix this. I even switched with my wife’s airpod pros and still same problem. Can anyone and use how to fix this?

it seems like a newer problem maybe in a recent update not sure.

Same issue, with multiple AirPods Pro's, and same attempts at resolving. Nothing but silence, literally, and figuratively. Longtime and multi device apple user here.

Apple, your silence on this is very disappointing. This makes us look like clowns to our clients. Our reputations, and yours are suffering.