You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I need to speak to one apple support representative.

Help me fix my ipad please

Posted on May 26, 2021 1:32 PM

Reply
6 replies

Jun 22, 2021 7:48 AM in response to jaun225

Recover the AppleId and passcode

If you forgot your Apple ID  - Apple Support


If you forgot your Apple ID password  - Apple Support


or

If you were the original purchaser and can prove it with

a receipt from Apple or Apple authorized iPad retailer showing

the serial number of the iPad, make a genius bar

reservation and bring in the receipt, iPad, and government

issued photo ID to Apple and they may assist in resolving the problem.

If the iPad was purchased used or there is no receipt, the AppleID and passcode must be recovered 

It is highly recommended that you make a Genius Bar Reservation to avoid delay at the Apple store

https://www.apple.com/retail/geniusbar/


Here is a good starting point about Activation Lock

Activation Lock page: https://al-support.apple.com/#/getsupport


May 26, 2021 2:43 PM in response to joejean

A little hard to advise and help you when you provide NO information about your iPad.


Here are my questions to you.

What year and model iPad do you have/own?

The “A” model number can be found on aluminium back of your iPad in small print right under the larger bold print “iPad”.

What iOS/iPadOS version is this iPad, currently, running?

What is the rated, internal data storage space/capacity of your iPad model and how much of this free, internal data storage capacity is left inside of your iPad model?

All of that additional info can be found in the Settings app, General settings panel, About.



Please attempt to answer all questions asked.


Thank You.


I need to speak to one apple support representative.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.