Serious trouble with Apple Pencil (gen1) behavior

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Level 1

4 points

Serious trouble with Apple Pencil (gen1) behavior

I've tried changing the nibs, switching pens (since I have two), charging the pens (both) and resetting the connection AND my IPad, but the issue keeps returning. It seems to just pick up random input and make... Lines? I took a video of it, but it's too large to upload here, so I've attached some screenshots.

This happened with me hovering the pencil a few millimeters above the screen and moving it up and down. When the pencil connects with the screen I have the same results, except parallel with the angle I'm holding the pencil at.

iPad Pro, iPadOS 14

Posted on May 26, 2021 5:01 PM

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Answer 1

Best reply

MichelPM

Level 10

81,004 points

May 26, 2021 5:19 PM in response to 0mukade

Search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get both your Apple iPad AND Pencil diagnosed and options presented to you.

OR, failing that,

Contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.

Use the Device Performance and Connectivity support categories.

OR

by installing and using the Apple Support app found in the iOS App Store.

Tap the iOS App Store link below.

https://apps.apple.com/us/app/apple-support/id1130498044

OR

Call contact Apple via the support numbers found in the link bekow.

Contact - How to Contact Us - Apple

Tap the link below.

https://www.apple.com/contact/

Best of Luck to You!

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Answer 2

May 26, 2021 5:20 PM in response to 0mukade

Use the Get Support link in the upper right, and start a discussion with Apple about this.

They’ll probably want to know about any screen damage as well, as damage can (possibly) be a factor.

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Serious trouble with Apple Pencil (gen1) behavior

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