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The redesigned iPad Air and new iPad Pro with Apple silicon are now available. Learn more >
My Apple Pencil 2 has stopped working after 4 months - using with an IPad Air 4 that I bought at the same time. I’ve tried resetting the iPad, reconnecting the pencil and changed the nibs and made sure they are screwed tightly but it’s still not useable. It still connects when I charge the pencil and displays 100% battery. It was working today and just randomly stopped mid drawing.
Something maybe defective inside of your Pencil.
You need to search online for your nearest, “local” Apple store location and call contact phone numbers and call to make an appointment to have your both Apple iPad and Pencil diagnosed and options presented you.
Failing that,
You need to contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.
Use the Hardware Repair, Device Performance and Connedtivity support categories.
OR
by installing and using the Apple Support app found in the iOS App Store.
Tap the iOS App Store link below.
https://apps.apple.com/us/app/apple-support/id1130498044
OR
Call contact Apple via the support numbers found in the link bekow.
Contact - How to Contact Us - Apple
Tap the link below.
https://www.apple.com/contact/
If your Pencil is still under its one-year warranty, if your Pencil is damaged somehow, you are entitled to free replacement.
Best of Luck to You!
Something maybe defective inside of your Pencil.
You need to search online for your nearest, “local” Apple store location and call contact phone numbers and call to make an appointment to have your both Apple iPad and Pencil diagnosed and options presented you.
Failing that,
You need to contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.
Use the Hardware Repair, Device Performance and Connedtivity support categories.
OR
by installing and using the Apple Support app found in the iOS App Store.
Tap the iOS App Store link below.
https://apps.apple.com/us/app/apple-support/id1130498044
OR
Call contact Apple via the support numbers found in the link bekow.
Contact - How to Contact Us - Apple
Tap the link below.
https://www.apple.com/contact/
If your Pencil is still under its one-year warranty, if your Pencil is damaged somehow, you are entitled to free replacement.
Best of Luck to You!
Apple Pencil 2 Stopped working
