New macbook air suddenly shuts down.

Hello, I bought a macbook air the day before. It turns off when the charge level is 40-50%. I was worried that it closed suddenly. What should I do ? thanks

MacBook Air 13″, macOS 11.2

Posted on May 27, 2021 11:23 AM

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Question marked as Top-ranking reply

Posted on May 27, 2021 1:54 PM

Contact Apple Care.


Every Mac comes with one year of hardware repair coverage through its limited warranty 

and up to 90 days of complimentary technical support

  • By calling 800-275-2273 (requires you to run a remote diagnostic and provide proof of purchase)
    • U.S. technical support: (800) APL–CARE (800–275–2273)

https://www.apple.com/support/products/mac/


Standard Return Policy

https://www.apple.com/shop/help/returns_refund

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1 reply
Question marked as Top-ranking reply

May 27, 2021 1:54 PM in response to noyan_ahmt

Contact Apple Care.


Every Mac comes with one year of hardware repair coverage through its limited warranty 

and up to 90 days of complimentary technical support

  • By calling 800-275-2273 (requires you to run a remote diagnostic and provide proof of purchase)
    • U.S. technical support: (800) APL–CARE (800–275–2273)

https://www.apple.com/support/products/mac/


Standard Return Policy

https://www.apple.com/shop/help/returns_refund

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New macbook air suddenly shuts down.

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