My new iPad can connect to the 5GHz but not to the 2.4GHz despite the MAC address be registered

I get the error message "If your network security is managed by WiFi-address (also known ... modify your network settings." Of course I have my WiFi protected via WiFi-address and I have also registered the new iPad 8th generation (2020) in the device list of the "Timed Access Control" of my router. The first problem is why can I join the 5GHz network, why can I not join the 2.4GHz network and get occasionally aforementioned error message? BTW, both channels are set to automatic. Secondly, the error message is cryptic, as it states as a possible solution ", you may need to turn off Private Wi-Fi Address or modify your network settings.". What is meant by "Private Wi-Fi Address" and where should that be turned off? On my iPad or does Apple refer here to the AirPort router? I can guess what Apple might mean with the 2nd option: "modify your network settings" probably means turning off "Access Control" on the AirPort router. A pity this error message is so hard to understand, as a few words more, e.g. on what device "Private Wi-Fi Address" should be turned off, might make this error message helpful. In this form it does not help me in any way.

Posted on May 28, 2021 11:32 PM

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May 30, 2021 6:18 AM in response to Andreas fromTheLowFrequencies

Hey Andreas,


Thanks for posting your question about your network issues in Apple Support Communities! A great place to start is by checking out the information in the article: Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7, as it outlines what the private Wi-Fi address feature is and how it can be toggled on and off from your devices.


As for the "modify your network" section this is telling you that the current settings you have for your router are not set up in the most ideal way to work with your device. Try taking a look at this article: Recommended settings for Wi-Fi routers and access points, as it provides you with the settings that are recommended for your Wi-Fi network to provide the best security, reliability, and performance.

Best wishes.

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My new iPad can connect to the 5GHz but not to the 2.4GHz despite the MAC address be registered

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