MacBook Pro m1 Won't Run Diagnostics

Question

Level 1

5 points

MacBook Pro m1 Won't Run Diagnostics

Hello! Need help with running diagnostics on my MacBook Pro M1.

Tried running diagnostics for the first time today just to see if everything's running good but all 3 times I tried, it would freeze just a couple of seconds in and the only way I ended the test was by forcing shut down by holding down the power button. Waited a full half hour on my third try just to give it a fighting chance but still didn't budge. Software is updated to the latest version (Big Sur 11.4 20F71). Anyone else having the same issue / got any advice on this please? Thanks!

MacBook Pro 13″, macOS 11.4

Posted on May 29, 2021 5:54 AM

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Answer 1

Grace Santos Author

Level 1

5 points

May 29, 2021 11:02 PM in response to Grace Santos

So I've just been on a chat with a member of the Apple tech support team via the Apple Support app on my iPhone.

If anyone else is having this issue and needs to run Diagnostics, please reach out to them the same way in the meantime. They can run the diagnostics with you and check on their end for any issues with your machine.

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Answer 2

SergZak

Level 6

10,630 points

May 29, 2021 3:50 PM in response to Grace Santos

See just one of the topics on the subject here https://discussions.apple.com/thread/252738206?page=1

(click on "Read All Replies" at the bottom of the page)

I posted my experience with the issue in the above-linked discussion.

If you've noticed when Diagnostics crashes, not even the trackpad will click anymore. Even when you shut down your MacBook, the trackpad remains active and will still click. Not so with this Diagnostics crash...this particular crash is an indication that the MacBook crashed hard enough to lock it up solid.

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Answer 3

Grace Santos Author

Level 1

5 points

May 29, 2021 9:34 PM in response to SergZak

Aw geez. Should’ve scoured these discussions first, that thread describes my MBP issue to the T. Many thanks for the helpful comment, SergZak! Keeping my fingers crossed Apple releases a fix to this soon.

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