Intermittent Inbound Call Issue - cant hear caller but they hear me

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Level 1

11 points

Intermittent Inbound Call Issue - cant hear caller but they hear me

I have a strange problem where sometimes when I get a call I cant hear the caller but they hear me fine. If I make an outbound call back to them there is no issue. There is no problem during a call either and some calls are very long (1hr+). It is not happening every inbound calls just some and it is not one caller but several over the last several days.

I have switched it off and back on

I have updated to latest IOS

The switched it on and back off

None of things worked.

Thanks

iPhone 8, iOS 14

Posted on May 30, 2021 2:08 AM

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Answer 1

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Hawknerd Author

Level 1

11 points

May 30, 2021 4:00 AM in response to Hawknerd

This issue appears to be a BT mobile network problem which arose through work on the 2 masts in my location. I deleted network settings and then enabled wifi calling as per the call center agent and hopefully this has done the trick. 2 test calls were fine but will have to see how I get on in the next few days.

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Intermittent Inbound Call Issue - cant hear caller but they hear me

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